Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Top Hat Chimney Guarantee
We’ve been sweeping and repairing chimneys in Long Beach since 1999, and the guarantee hasn’t changed once in all that time: if the work isn’t done right, we make it right. No fine print. No arguing about what “right” means. Every job we complete gets the 90-Day Done Right Promise stamped on the paperwork, in writing. Your flue doesn’t care how the fire looks. It cares how it breathes. And Wendell Pike puts his name on every single job, which means he can’t hide behind a company slogan when something needs fixing. Ask anyone on your street.
What’s Covered
- Workmanship for 90 days. If anything we touched fails or falls short within 90 days of the job, one call brings us back at no additional cost.
- Parts and materials we install. We work with DuraFlex liners, HeatShield resurfacing, Gelco caps, Olympia Chimney components, Famco products, and Copperfield supplies. We stand behind the install, and if a product issue comes up, we handle it.
- Cleanup, every time. The sweep who shows up at your door leaves your hearth cleaner than he found it. Drop cloths down, shoes covered, nothing tracked through your Long Beach living room.
- Honest arrival windows. Wendell and his crew give you a real time frame, not a four-hour shrug. If the schedule slips, we call you before you have to call us.
- Upfront pricing, no surprises. The number you hear on the phone is the number on the invoice. A flat-price sweep is agreed before booking, and no extra charges appear after the fact unless you approve them first.
- The camera footage. Every inspection includes a look inside the flue with a camera, and you see the images yourself. The verdict comes in plain English, every time, no exceptions.
Our Satisfaction Promise
If you look at the finished job and something doesn’t sit right, you don’t have to draft a formal complaint or wait for a manager to call you back. You call (631) 378-3317, a live person answers, and we schedule the return visit. Wendell comes back himself if that’s what it takes. We don’t consider a job finished until you’ve seen the work, looked at the camera report, and agreed that the chimney is breathing the way it should. That’s the 90-Day Done Right Promise, and it’s not a warranty buried in a drawer. It’s printed on your invoice and honored without hesitation.
Here’s what sets us apart from the franchises that rotated in last spring: we live here. Wendell runs into you again on Saturday at the farmers market or the beach. Reputation isn’t a marketing asset for us. It’s the whole business. If we left a Long Beach homeowner unhappy, we’d hear about it from three neighbors before Monday. That’s a stronger guarantee than any corporate policy document.
Licensed & Insured Backing
The promise means something because the business behind it is real. Top Hat Chimney is locally owned and owner-operated, with a published address here in the community we serve. We’re licensed and insured, and we’re bonded. If something goes wrong on a job, you’re not dealing with a nameless franchise operation based three states away. You’re dealing with Wendell Pike, whose name is on the work, and whose insurance and bonding actually stand behind the paper they’re written on. That’s the real guarantee behind the guarantee. A handshake is nice. A licensed and insured company with 29 years of local history and a 90-day written promise is better. Call (631) 378-3317 and you’ll get a live person, not a voicemail box. From the first phone call to the final sweep, that’s the standard.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Long Beach since 1999.